VisionPlus India

The study revealed that while 78% of patients proactively visit their ECPs, many experience heightened emotions at specific points. For instance, 56% of patients in Singapore delay appointments due to time constraints. HOYAVISIONCARE’S KEYTOEXCELLENCE INQUALITYEYECARE HOYA Vision Care's study reveals that empathy, transparency, and empowerment are vital for ECPs to enhance patient experiences and build lasting trust H OYA Vision Care conducted a study to enhance the patient journey and support Eye Care Professionals (ECPs) in improving their services. Surveying 1,000 patients across the USA, Germany, France, China, and Singapore, the research aimed to identify challenges and emotions experienced during different phases of the patient journey.