VisionPlus India

Six Sigma can focus on reducing customer complaints by standardising processes like frame fitting or lens customisation. Regardless of the industry, its success depends on clearly defined processes and measurable outcomes. Today, Six Sigma is viewed in three distinct ways: • As a Statistical Standard: Six Sigma equates to no more than 3.4 defects per million opportunities, ensuring near-perfection. • As a Methodology: It provides a structured roadmap to problem- solving using tools like DMAIC (Define, Measure, Analyse, Improve, Control). • As a Philosophy: It promotes continuous improvement by fostering customer-centric, data- driven decisions. THE FOUR PILLARS OF SIX SIGMA SUCCESS Achieving Six Sigma requires alignment across four key aspects: • Accuracy: Ensuring data reliability and completeness to eliminate errors. • Cycle Time: Reducing delays in processes to increase efficiency. • Cost: Controlling internal costs to deliver maximum value. • Customer Satisfaction: The ultimate measure of success, reflecting a seamless experience. THE DMAIC FRAMEWORK: A ROADMAP TO EXCELLENCE THE DMAIC PROCESS IS A CORNERSTONE OF SIX SIGMA. DEFINE Identify customers and their expectations Map the process to pinpoint areas needing improvement. Establish clear project boundaries. MEASURE Collect and analyse data to identify process defects or waste. Benchmark performance against customer expectations to locate gaps. ANALYSE Examine data to uncover root causes of inefficiencies. Prioritise improvement opportunities based on their potential impact. IMPROVE Develop creative solutions to address inefficiencies. Implement plans that embed quality into the process. CONTROL Monitor the improved process to ensure sustainability. Document changes and institutionalise them through staff training, incentives, and system updates. 49 VISION PLUS INDIA EDITION