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MANAGEMENT MATTERS SIXSIGMA: PRECISIONTOOLS FOROPTICAL SUCCESS line into a model of precision with negligible defect rates. Fast forward to 2024, Six Sigma continues to thrive, adopted by leading companies like Amazon, American Express, Ford, General Motors, Infosys, Motorola, Reliance Industries and Tata Motors, with applications spanning manufacturing and service industries alike. THE EVOLUTION OF SIX SIGMA Initially designed for manufacturing, Six Sigma now embraces service industries where the human element often dominates. For instance, in the optical business. T his article explores Six Sigma, a crucial management tool that continues to play a pivotal role in reducing waste, enhancing operational efficiency and elevating customer satisfaction in the optical industry. WHAT IS SIX SIGMA? At its core, Six Sigma is about reducing waste, minimising variability, and improving the quality of processes to meet customer expectations consistently. It’s a data-driven methodology that seeks to perfect outcomes by addressing inefficiencies in every step of a business operation. Introduced by Bill Smith at Motorola in the 1980s, Six Sigma originated as a tool to increase organisational capability, optimise processes, and elevate employee morale while delivering superior products or services. The principles were inspired by Japan's relentless commitment to quality, which transformed Motorola's television production Adopting Japanese-inspired Six Sigma techniques, optical businesses can streamline processes and enhance customer experiences 48 VISION PLUS INDIA EDITION